live22 Privacy Policy — User Information Protection
This Privacy Policy explains how the live22 platform collects, uses, stores, and protects the personal information of Malaysian users. Please read this document carefully to understand your rights and how we handle your data.
Effective date: 1 January 2026. This policy applies to all users who register for or use the live22 platform.
Information We Collect From You
During registration, live22 collects your full name, phone number, email address, and the password you set. This information is used to verify your identity, manage your account, and enable secure access to the platform. You are responsible for ensuring that the information provided is accurate and up to date.
Our platform automatically collects technical information about your device, including device type, operating system, browser type, IP address, and screen resolution. This data is used to optimise your user experience and identify suspicious activity for account security purposes.
To process deposits and withdrawals in Malaysian Ringgit (MYR), we may collect your bank name, partial account number (for verification purposes), and transaction history. Full credit or debit card details are not stored on live22's servers — transactions are processed through registered third-party payment providers.
We record activity logs within the platform, including games played, session duration, betting history, and interactions with platform features. This data is used to enhance the user experience, identify technical issues, and ensure game integrity.
How Your Information Is Used
Live22 uses the information collected solely for legitimate platform operations and to enhance the experience of Malaysian users. The following are the primary purposes for which your data is used:
- Account Verification and Security: Ensuring only you can access your account and detecting any unauthorised access attempts.
- Transaction Processing: Enabling deposits, withdrawals, and MYR financial records to be processed accurately and securely.
- Customer Support: Helping our support team resolve your queries, complaints, or technical issues more quickly and accurately.
- Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to improve platform performance, interface, and service availability.
- Legal Compliance: Complying with Malaysian legal requirements, including fraud prevention and anti-money laundering obligations where required by the relevant authorities.
- Platform Communications: Sending you important account-related notifications, policy updates, or relevant security information.
Cookies, Tracking and Similar Technologies
How We Use Cookies
The live22 platform uses cookies — small text files stored on your device — to enhance your browsing experience. Session cookies keep you logged in as you navigate the platform. Preference cookies save your settings such as language and display options. Analytics cookies help us understand how users interact with the platform as a whole.
You can customise or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality — for example, you may need to log in again each time you start a new session if session cookies are blocked.
Platform Activity Tracking
In addition to cookies, live22 uses session tracking technology to monitor in-platform activity for security and fraud prevention purposes. This includes recording pages visited, button actions taken, and time spent in each section of the platform. This data is analysed automatically and is only accessed by authorised personnel when required for security investigations.
Data Storage, Security and Information Sharing
Storage and Security
Live22 user data is stored on servers protected by SSL encryption and strict access controls. Your password is stored in hashed form and cannot be read, even by platform staff. We conduct regular security audits and apply the latest industry protocols to protect data against unauthorised access, breaches, or loss.
Third-Party Sharing
Live22 does not sell, rent, or share your personal information with third parties for marketing purposes. Data is only shared in the following circumstances: (1) With payment providers required to process your MYR transactions; (2) With technical service providers supporting platform operations under strict confidentiality agreements; (3) With Malaysian authorities where required by law or court order.
Your Rights as a User and How to Contact Us
Right of Access, Correction and Erasure
As a live22 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Such requests can be submitted through customer support.
- Right to Correction: If the information we hold about you is inaccurate or outdated, you have the right to request a correction. Basic profile details can be updated directly within your account.
- Right to Erasure: You may request account closure and deletion of your personal data, subject to any applicable legal record-retention requirements. Certain transaction data may need to be retained for the period specified under Malaysian financial regulations.
- Right to Object: You may object to the processing of your data for specific purposes by contacting our support team in writing.
Policy Updates and How to Contact Us
Live22 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via in-platform notifications or email. The latest effective date is always displayed at the top of this document. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
For any enquiries regarding this Privacy Policy, data access requests, or complaints about how your personal information is handled, please reach out to us via our official email: [email protected]. You may also refer to our FAQ page us for further information regarding privacy and your account.
Trust Your Data to a Secure Platform
Register a live22 account and enjoy online entertainment with confidence — your data is protected and your privacy is respected.