live22 Responsible Gaming — Healthy Play Guide
Live22 believes that online entertainment should be an enjoyable and controlled experience. This page outlines our commitment to responsible gaming and provides practical guidance to help you play wisely, safely, and in a balanced way.
Responsible gaming is a shared commitment — between the platform and its users. Please read this guide carefully.
Live22's Commitment to Responsible Gaming
Live22 is designed as an entertainment platform — not as a source of steady income or a solution to financial problems. We recognise that for a small number of users, gambling can develop into unhealthy habits if left unchecked. That is why we take our responsibility to promote responsible gaming seriously.
Live22 provides a platform that empowers users to manage their own gaming experience through a range of self-control options. We do not support or encourage any user to play beyond their financial means. All users are encouraged to read this guide and take proactive steps to keep their gaming experience positive and in control.
Our core principle is simple: only play with money you can afford to lose, set clear limits, and stop when it stops being fun.
Recognise the Signs of At-Risk Behaviour
Gambling becomes a problem when it starts interfering with your daily life. Here are some warning signs to watch for in yourself or someone you know:
- Borrowing money to play or to pay off gambling-related debts.
- Using savings, bill money or family funds to play.
- Frequently playing beyond your originally intended amount.
- Feeling anxious, restless, or irritable when not playing.
- Hiding gaming activity from family or friends.
- Chasing losses by continuing to play in an attempt to recover them.
- Spending more time playing than you originally planned.
- Neglecting work, studies, or family responsibilities because of gaming.
- Gaming becoming the top priority in daily life.
- Sleep disruption caused by thinking about gaming or losses.
- Stress, anxiety or depression linked to gambling.
- Using gaming as an escape from life's problems.
How to Set Healthy Time and Budget Limits
Play Budget Limit
Before starting a session, decide on the maximum amount you are willing to spend — and stick to that limit without exception. Treat the money as the cost of entertainment, not an investment. Once the limit is reached, end your session regardless of the outcome. live22 encourages users to make use of the deposit control features available on the platform to help enforce these personal limits automatically.
Session Time Limit
Set a clear time limit for each gaming session — for example, no more than one to two hours a day. Use alarms or reminders to help you stick to these limits. Take regular breaks during play to check in with your emotional and financial state. Remember, a healthy gaming session is one where you're still having fun — not feeling stressed or rushed.
Smart Gaming Practices
- Avoid playing when you're stressed, angry, upset or under the influence of alcohol.
- Never chase losses — make the decision to stop once you have reached your loss limit.
- Balance your gaming time with other activities such as sports, time with family, and adequate rest.
- Periodically review your gaming habits and ask yourself whether it's still something you genuinely enjoy.
Self-Control Options Available to You
Live22 offers several mechanisms to help users manage their gaming experience. Contact customer support to activate any of the following options:
Set a daily, weekly, or monthly deposit limit to control how much you can add to your account within a given period. Once set, the limit can be lowered immediately but can only be increased after a waiting period.
If you need a break from the platform, you can request a cooling-off period lasting a few days or weeks. During this time, your account will be inaccessible for gameplay, giving you the space to think more clearly.
For more serious cases, users may request a self-exclusion for an extended period. This will completely block access to the platform, helping you fully stop uncontrolled gaming habits.
To activate any of the self-control options above, contact the live22 support team via the in-platform chat or by email: [email protected]. Requests will be processed promptly and kept strictly confidential.
Minor Protection
Live22 sets a minimum age requirement of 18 for all users. This platform is not suitable for minors, and we take seriously our responsibility to prevent underage access.
To parents and guardians: if you share a device with your children, please take the following steps to prevent unauthorised access:
- Use the parental control software available on Android or iOS devices to restrict access to specific websites and apps.
- Do not share your live22 account password with anyone, including family members.
- Log out of your account when sharing your device or when it's not in use.
- Keep your device in a safe place, out of reach of children.
If you suspect any underage individual is using the live22 platform, please report it to our support team immediately for appropriate follow-up action.
Maintain Life Balance and Seek Help When Needed
Responsible gaming means maintaining a healthy balance between entertainment and your everyday responsibilities. Make time for family, pursue other interests and look after your physical and mental wellbeing. Gaming should be a small part of a full and meaningful life — not the centre of it.
If you or someone you know feels that gambling is starting to affect daily life, relationships, finances or mental health, don't hesitate to seek professional help. Recognising the problem is an important and courageous first step.
You can also reach the live22 support team at any time for a confidential discussion about self-control or to activate account limit options. Email us at: [email protected]. Or visit FAQ page us for more information on account control options.
Local Support Resources in Malaysia
If you need professional support for a gambling problem, you can reach out to these local counselling services available in Malaysia:
- Talian Kasih (Ministry of Women, Family and Community Development): 15999 — a free helpline covering a range of issues including financial stress and family concerns.
- Befrienders Malaysia: Providing non-judgmental emotional support and a listening ear for those in need.
- Speak with a family doctor, counsellor, or qualified psychologist for ongoing professional support.
Play Smart, Play with Peace of Mind
Create a live22 account and start a responsible entertainment experience. Have questions about account controls or self-exclusion options? Our FAQ page is here to help.